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FAQ Cosy City

 


 

  1. What is an Energy Performance Certificate?
  2. How much will an Energy Performance Certificate cost?
  3. What will happen when an EPC Advisor visits my home?
  4. How long will the customer journey take?
  5. What grants are there available?
  6. Will there be a cost to the customer?
  7. Do I need to apply for planning permission?

 


 

1. What is an Energy Performance Certificate?

An Energy Performance Certificate (EPC) – this tells you how energy efficient a building is, with a score which corresponds to an energy efficiency rating in bandings which go from A (very efficient) to G (inefficient). The EPC also gives estimates for how much it will cost to heat and light the building, and what its carbon dioxide emissions are likely to be.

2. How much will an Energy Performance Certificate cost?

We currently believe the market rate will be around £100 per assessment including VAT. However, Norwich City Council will subsidise the cost and in some cases it will be for free.

3.What will happen when an EPC Advisor visits my home?

To conduct the EPC the advisor will need to gather lots of data about the property’s construction, insulation and heating system. The whole process should take between one and two hours.

4. How long will the customer journey take?

Please follow the link; http://www.cosycity.co.uk/customer-journey/

This will explain the customer journey more clearly. We expect that from registering if you decide to go ahead, you will receive your home installation within 1 to 3 months.

5. What grants are there available?

For grants available, please look at the finance options tab at the main tabline of this website.

6. Will there be a cost to the customer?

There is a range of grants available for Norwich City Residents. Whether there will be a cost to the customer depends on the type of grant, the home improvement and the carbon savings. However, it is generally expected that the customer will make a contribution.

Please see below for different costs for different installations.

Loft insulation- If your property has a virgin loft (i.e no insulation) you should be able to receive a 100% grant for loft insulation. However, if your loft has above 100mm of insulation then there is a customer contribution.

Cavity wall insulation- If your property has an uninsulated standard cavity wall and covers the majority of the house then you should be able to receive 100% grant funding for cavity wall insulation. However on larger properties there may be a customer contribution. 

Boiler replacement- Funding has now ceased

Solid wall insulation-Funding has now ceased

Double glazing- Funding has now ceased

7. Do I need planning permission?

If you are installing external wall installation in a conservation area then please apply for planning permission. Please see link to see whether your property is in a conservation area;

https://maps.norwich.gov.uk/mynorwich/index.html 

You will need to demonstrate that you are preserving the character of the building. Please see link for planning applications that have demonstrated this;

http://planning.norwich.gov.uk/online-applications/

If you are installing external wall installation not in a conservation area then you will not need planning permission as long as;

  •  You ensure that the installation will be of a similar appearance to how the building looks already. For example if the building is rendered white, you will need to ensure that the external wall installation is rendered the same colour.
  • If your property is partially rendered, then the external wall installation can be rendered the same colour of the original render.

However, if there is a significant change in appearance, for example a completely bare brick wall which you would like to render with solid wall installation, then you will need to apply for planning permission.


To find out more email Cosy City on cosycity@norwich.gov.uk with photos and we will be able to give advice.